Safaricom Emerald · Limitless You
Welcome to Emerald
A world of priority access, tailored solutions and exclusive moments — designed around you.
A new chapter in distinctive living.
Safaricom Emerald is where personalized service meets elevated experiences. From priority care to exclusive rewards, it's designed to give our most valued customers a smoother, more rewarding way to connect with Safaricom.
Here's what you can look forward to
Six pillars that shape every Emerald experience.
Enhanced roaming
Stay connected wherever you go — no additional roaming deposit for Emerald.
E-SIM technology
Flexibility and seamless network access with embedded SIM.
Tailored PostPay plans
Exclusive plans built around your personal usage patterns.
Premium customer support
Dedicated representatives ensure faster, more efficient assistance.
Lifestyle benefits & rewards
Premium events, networking experiences and exclusive offers.
Seamless payments
Simplified payment solutions across multiple platforms.
Our products
The full Emerald portfolio — explore each at your pace.
PostPay Plans
Premium monthly plans from KSh 1,000 — minutes, data, SMS, e-SIM, roaming and concierge support.
Explore moreAll in One
One payment. Minutes, data and SMS bundled — set yourself up for a whole month from KSh 100.
Explore moreRoaming
Stay connected across 200+ networks worldwide with affordable rates and trusted service.
Explore moreDaima Service
SoonKeep your number active for up to two years with one top-up — perfect for travel or multiple lines.
Explore moreE-SIM
SoonEmbedded SIM — manage multiple numbers, switch networks easily and stay connected anywhere.
Explore moreM-PESA Statements
Your M-PESA history, always within reach. Track spending and manage your finances with confidence.
Explore moreQR Codes
Faster checkout — scan the M-PESA QR code with your app and confirm with your PIN.
Explore moreGlobal Pay
Shop online or pay for streaming with the M-PESA GlobalPay Virtual Visa card.
Explore moreJambo Tourist Plan
SoonReliable calls, generous data and SMS for visitors discovering Kenya on the Safaricom network.
Explore more"Emerald is more than a platform. It's a commitment to celebrating your journey, anticipating your needs and ensuring that every step forward is taken together."
— Dr. Peter Ndegwa, Safaricom CEO
Moments that bring the Emerald community together.
From curated networking dinners and lifestyle showcases to exclusive partner experiences — Emerald events are where memorable moments happen.
Upcoming events
Browse the curated calendar of upcoming experiences and choose your next moment with the Emerald community.
Past events
Relive memorable moments from previous gatherings — networking nights, lifestyle showcases and partner experiences.
Need help with Safaricom Emerald? Ask Zuri.
Chat or speak to Zuri for step-by-step help, balances, reversals and bundle purchases — popote ulipo.