Help
Help & FAQs
Self-care, quick answers and the fastest way to reach us — popote ulipo.
Or browse categories below.
Account & SIM
Voice & SMS
Data & Internet
M-PESA
Devices
Billing
Roaming
Quick answers
USSD shortcuts
| Code | What it does |
|---|---|
| *144# | Check airtime balance |
| *544# | Buy data, voice or SMS bundles |
| *100# | My account self-care menu |
| *126# | Check Bonga Points balance |
| *234# | Activate / manage Fuliza |
| *334# | M-PESA loans, savings & wealth |
| *456# | Forward an M-PESA SMS to reverse |
| *811# | Subscribe to Skiza Tunes |
| *400# | Home Fibre orders & support |
Other ways to reach us
Ask Zuri
Chat or speak — 24/7 in the App or on this site.
Open Zuri
Save 0722 000100, message "Hi".
0722 000100
Call us
PrePay 100 · PostPay 200 · From abroad +254 722 002 100.
Dial 100
Visit a shop
70+ Safaricom shops countrywide.
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ZURI · SAFARICOM AI
Need help with anything Safaricom? Ask Zuri.
Chat or speak to Zuri for step-by-step help, balances, reversals and bundle purchases — popote ulipo.